Amend Order Details

Placed your order but realise you need to make some amendments to your order details?

Unfortunately, the following changes are no longer possible once you have placed a confirmed order. However, we recommend you to ensure to have correct details such as:

Payment method
Voucher application
Choice for items (color, size, type)
Delivery address

1. How can I manage my order delivery address?

You've just place an order but realise you've made a mistake with your address? If it's within an hour, you can do a self cancellation through our Chatbot and place a new order with the updated details.

If more than one hour and the status have moved to picked and packed, you will not be able to make changes or cancel your item. Please make sure to double check the items details, delivery address, payment method, voucher used before placing an order.

For future references, if you want to change your delivery address before making an order, you may opt for either:

On "Bag" page > click the "pen" button beside the delivery address details before clicking "checkout" button or
on "Review" page > click the "pen button beside the delivery address details before clicking "place order" button.

2. Why can't I cancel my order?

Unfortunately, at ZALORA once your order is packed, we will not be able to accommodate any cancellation requests.

You can view the status of your order by going to "My Account" > Orders & Tracking.

If you opted to pay your items via "Cash on Delivery" and are still keen on cancelling your order after its already packed, you may reject the parcel upon arrival and simply inform the rider that you have changed your mind. Once the parcel is back in your warehouse, you will be refunded accordingly.

3. When will I be receive my refund if I cancel my order?

If you have already paid for your order, your refund will be processed by ZALORA within the next 1-2 working days upon cancellation or once the order has arrived at the ZALORA warehouse if you rejected the delivery or opted for a refund. From there, kindly allow the refund time frames stated here in order for the refunded payment to reflect in your account.