Amend Order Details

Placed your order but realise you need to make some amendments to your order details?

Unfortunately, the following changes are no longer possible once you have placed a confirmed order. However, we recommend you to ensure to have correct details such as:

Payment method
Voucher application
Choice for items (color, size, type)
Delivery address

1. How can I manage my order delivery address?

You've just placed an order but realise you've made a mistake with your address? If it's within an hour, you can do a self cancellation through our Chatbot and place a new order with the updated details.

If more than one hour and the status has moved to picked and packed, you will not be able to make changes or cancel your item. Please make sure to double check the items details, delivery address, payment method, voucher used before placing an order.

For future references, if you want to change your delivery address before making an order, you may opt for either:

On "Bag" page > click the "pen" button beside the delivery address details before clicking "checkout" button
On "Review" page > click the "pen" button beside the delivery address details before clicking "place order" button.

2. Why can't I cancel my order?

Once your order has been packed, we’re unable to cancel it.

You can check your order status anytime by going to “My Account” > “Orders & Tracking.”

We recommend monitoring your order after it’s shipped, so you can coordinate with the courier if needed. If the delivery is unsuccessful, your order will be returned to our warehouse.

3. When will I receive my refund if I cancel my order?

If you have already paid for your order, your refund will be processed by ZALORA within the next 1-2 working days upon cancellation or once the order has arrived at the ZALORA warehouse if you rejected the delivery or opted for a refund. From there, kindly allow the refund time frames stated here in order for the refunded payment to reflect in your account.