1. What is Non-Exchangeable & Non-Refundable Items?
Due to final clearance, hygiene concerns and suppliers’ requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable. Kindly double check that the items you wish to return do not fall under this list:
- Beauty products
- Handkerchiefs
- Earrings
- Toiletries
- Swimwear
- Hosiery
- Lingerie sets (including women’s shape wear and body shapers)
- Socks
- Underpants
- Headphones and earphones
- E-gift card
2. What would happen if I returned a restricted item?
If the returns team received a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.
3. How can I know which item is returnable and non-returnable?
As the list is non-exhaustive and may vary from time to time, you can always refer to your Product Page for your item’s return/exchange eligibility.
4. I receive non-returnable defective or damaged item, what can I do?
We’re very sorry to hear that! Please contact our Customer Service team and we will conduct a thorough investigation.
Received a non-returnable defective / wrong item?
We're sorry to hear that! Please contact our Customer Service team and we will conduct a thorough investigation and advise next.