To help enhance the safety of customers and employees in the midst of increasing outbreak of COVID-19 in the community, S.F. Express suspends the to-door delivery service in 7 areas on 13-07-2020, including Choi Hung, Choi Wan, Diamond Hill, Wong Tai Sin, Lok Fu, San Po Kong and Tsz Wan Shan, until further notice. Customers could collect parcels from our service outlets or mobile collection points. We sincerely apologize for any inconvenience or delay it might cause.

You may contact our delivery partners to schedule your delivery or request for special delivery arrangements after you have received the tracking number for your order in your email. Please contact couriers to make arrangements:

S.F. Express at +852 2730 0273 (Hong Kong) or +853 2873 7373 (Macau) 

Kerry Express +852 3513 0888 or +852 3977 3888

Kerry is not delivering parcel to outlying island in Hong Kong, if you are requesting to change shipping address to outlying island, shipping fees will be charged to customer by Kerry. 

While our partners will do their best to accommodate your requests we ask for your kind understanding that this may not always be possible. ZALORA is working with our delivery partners to improve this, do bear with us!