At ZALORA, your security is our utmost priority. Here are security reminders for a safe and secure shopping experience with us.
Do not share your information
Personal information (name, e-mail, phone number, etc) is only asked when you sign up, and when you contact our Customer Service Team for verification purposes.
Do not share your password with anyone. ZALORA will never e-mail or call and ask for your account password.
Beware of individuals or accounts posing as ZALORA
ZALORA Hong Kong will send you a message from the following valid e-mail addresses only:
We are only able to view and respond to messages sent to firstname.lastname@example.org. Please do not send a direct message to the other e-mail addresses.
In case there's a link where customers are asked to click, it should always redirect to the official website of ZALORA: https://www.zalora.com.hk/
If you receive a suspicious e-mail or unusual communication regarding your account or order you may contact our Customer Service Team.
Beware for Phishing/Fraudulent Websites
These websites may look like genuine sites and these can steal your personal information.
Always make sure that you are on the ZALORA link: https://www.zalora.com.hk/ or your ZALORA app for your security.