1. What is ZALORA VIP delivery?
ZALORA VIP Online Shopping for Fashion
Get the best out of ZALORA through ZALORA VIP today! As a ZALORA VIP member, you’ll enjoy the following benefits:
•Unlimited free deliveries sitewide with no minimum spend
•Early access to exclusive sales
•Priority customer service
Want to find out how much it costs to be a ZALORA VIP? Click here to learn more!
ZALORA VIP benefits include free delivery:
| Delivery Speed | Cut-off Time | Items | Delivery Charges for ZALORA VIP Members | Delivery Charges for non-ZALORA VIP Members |
|---|---|---|---|---|
| Standard Delivery | N/A | Sold by Zalora | Free | HKD 40 onwards |
| Standard delivery (varies by Seller) | N/A | Sold by Seller (please refer to the product page) | Free | HKD 40 onwards |
2. How do I activate and use ZALORA VIP for free and faster delivery on both desktop and mobile app?
- To activate and use ZALORA VIP for free and faster delivery, follow these steps:
- Add items to your bag: On both desktop and mobile app, start by adding your desired items to your shopping bag.
- Locate the ZALORA VIP option: On desktop: Visit the ZALORA VIP page and click "ADD TO BAG." You’ll be directed to your bag, ready for checkout. On mobile app: After adding items, look for the ZALORA VIP banner with a toggle at the bottom of your bag or at the top under Shipping Options on the order review page.
- Activate ZALORA VIP: On both platforms, simply tap or click the toggle to add ZALORA VIP to your bag.
- Proceed to checkout: On desktop: Continue with the checkout process as usual. On mobile app: Tap "Proceed to Buy" or "Place order" after toggling ZALORA VIP.
3. How can I identify which items are eligible for ZALORA VIP on the app?
You can identify ZALORA VIP-eligible items on the app by following these steps:
- Use the “VIP” filter in the catalog to view items that are applicable under the ZALORA VIP program.
- Eligible items will be tagged with a “VIP” label in the product listing.