Wondering if your returned item has reached our warehouse? Read on to find out how you can track your returns. 

Note: You must keep a record of the receipt from SF Express or 7-11/Circle K/Alfred Locker for tracking your return parcel!

 

i) For 7-11/Circle K/Alfred Locker Drop Off (Hong Kong Returns)

  • Take note of the tracking number found in your email.
  • Please note that returns via drop off usually take 5-7 working days before your return parcel arrives at our Warehouse.
  • Please note if parcel is dropped off in Sai Kung stores, it usually takes 8-10 working days before your return parcel arrives at our Warehouse
  • To track your return parcel, please visit this link and follow the instructions.


ii) For Return Pickup (Hong Kong Returns)


  • Please note that the tracking number will be given to you when the rider picks up your return parcel.
  • Please note that it usually takes 1-2 working days for your return parcel to arrive at our warehouse. 
  • To track your return parcel, please input the tracking number here.



ii) SF Express Service Drop off (Macau Returns)

  • Please note that returns via SF drop off usually take 3-5 working days before your return parcel arrives at our Warehouse.
  • To track your return parcel, please visit this link.

 

Once our return processing team is handling your return parcel and exchange/return request, you will receive an email notification from us. Read on to learn more about return processing time frame.

Note: Returns made with any other delivery provider (including normal post) will not be paid by ZALORA.