Exchange & Refund/Return

Return Policy
Tue, 23 Aug, 2022 at 3:39 PM
Non-Exchangeable & Non-Refundable Items & Brands
Received a non-returnable defective or damaged item? We're sorry to hear that! Please contact our Customer Service team and we will conduct a ...
Wed, 29 Sep, 2021 at 12:29 AM
How To Self Return With QR Code
ZALORA offers free and easy exchanges and refunds/returns – no questions asked! You can return items from different orders together - simply pack them i...
Wed, 17 Aug, 2022 at 4:54 PM
Return Drop Off Locations
Unsure of where to drop off your parcel after submitting your return request? No worries - we've got you covered!    Kindly note that not all branche...
Wed, 27 Apr, 2022 at 12:43 PM
Return Pick Up
You can return items from different orders together - simply pack them in one package (if you feel convenient) and have it picked up. However, return pickup...
Fri, 27 May, 2022 at 10:31 AM
Returns Tracking
Wondering if your returned item has reached our warehouse? Read on to find out how you can track your returns.  Note: You must keep a record of the rece...
Thu, 2 Jun, 2022 at 3:32 PM
How To Consolidate Your Return Items
Thu, 21 Oct, 2021 at 11:49 PM