Exchange & Refund/Return

Returns Tracking
Wondering if your returned item has reached our warehouse? Read on to find out how you can track your returns.  Note: You must keep a record of the receipt...
Wed, 29 Jul, 2020 at 12:54 PM
Return Policy
Fri, 22 Jan, 2021 at 4:47 PM
How to Return - Exchange or Refund
ZALORA offers free and easy exchanges and refunds/returns – no questions asked! Ensure your item is not in the Non-Exchangeable & Non-Refundable Item...
Wed, 9 Dec, 2020 at 9:33 AM
Non-Exchangeable & Non-Refundable Items & Brands
Received a non-returnable defective or damaged item? We're sorry to hear that! Please contact our Customer Service team and we will conduct a t...
Tue, 19 Jan, 2021 at 4:54 PM
Return Drop Off Locations
Unsure of where to drop off your parcel after submitting your return request? No worries - we've got you covered!    Kindly note that not all branche...
Wed, 23 Dec, 2020 at 11:41 AM