Exchange & Refund/Return

Return Policy
Tue, 7 Feb, 2023 at 11:24 AM
Non-Exchangeable & Non-Refundable Items & Brands
Received a non-returnable defective or damaged item? We're sorry to hear that! Please contact our Customer Service team and we will conduct a t...
Wed, 29 Sep, 2021 at 12:29 AM
How To Self Return With QR Code
ZALORA offers free and easy exchanges and refunds/returns – no questions asked! You can return items from different orders together - simply pack them i...
Mon, 5 Jun, 2023 at 1:50 PM
Return Drop Off Locations
Unsure of where to drop off your parcel after submitting your return request? No worries - we've got you covered!    Kindly note that not all branches...
Fri, 5 May, 2023 at 2:00 PM
Return Pick Up
You can return items from different orders together - simply pack them in one package (if you feel convenient) and have it picked up. However, return pickup...
Fri, 27 May, 2022 at 10:31 AM
Returns Tracking
Thu, 6 Apr, 2023 at 8:15 AM
How To Consolidate Your Return Items
Thu, 21 Oct, 2021 at 11:49 PM