Exchange & Refund/Return

Return Policy
Wed, 29 Sep, 2021 at 12:24 AM
Non-Exchangeable & Non-Refundable Items & Brands
Received a non-returnable defective or damaged item? We're sorry to hear that! Please contact our Customer Service team and we will conduct a ...
Wed, 29 Sep, 2021 at 12:29 AM
How To Self Return With A Return Label
ZALORA offers free and easy exchanges and refunds/returns – no questions asked! You can return items from different orders together - simply pack them i...
Mon, 25 Oct, 2021 at 11:36 AM
Return Drop Off Locations
Unsure of where to drop off your parcel after submitting your return request? No worries - we've got you covered!    Kindly note that not all branche...
Wed, 29 Sep, 2021 at 12:32 AM
Return Pick Up
You can return items from different orders together - simply pack them in one package and drop it off or have it picked up. Please ensure to submit a retur...
Mon, 25 Oct, 2021 at 1:37 PM
Returns Tracking
Wondering if your returned item has reached our warehouse? Read on to find out how you can track your returns.  Note: You must keep a rec...
Wed, 29 Sep, 2021 at 12:23 AM
How To Consolidate Your Return Items
Thu, 21 Oct, 2021 at 11:49 PM