Exchange & Refund/Return

How To Self Return With QR Code
IN ANY EVENT, IF RETURN PARCEL SIZE EXCEEDED THE PARCEL SIZE LIMIT STATED, PLEASE REACH OUT TO THE ZALORA CUSTOMER SERVICE TEAM.  IF YOU&...
Thu, 16 Jan, 2025 at 3:38 PM
Return Pick Up
Thu, 9 May, 2024 at 10:51 AM
Return Policy
Tue, 11 Jun, 2024 at 12:41 PM
Non-Exchangeable & Non-Refundable Items & Brands
Received a non-returnable defective / wrong item? We're sorry to hear that! Please contact our Customer Service team and we will conduct a thoroug...
Wed, 11 Sep, 2024 at 5:22 PM
Return Drop Off Locations
Kindly note that not all branches are applicable for drop off so check out the maps below to see all applicable drop off points for SF Express Store and SF ...
Wed, 2 Oct, 2024 at 9:38 AM
Returns Tracking
Mon, 29 Jul, 2024 at 10:01 AM
How To Consolidate Your Return Items
Thu, 14 Mar, 2024 at 2:08 PM