Exchange & Refund/Return

Return Policy
Fri, 30 Jun, 2023 at 10:45 PM
Non-Exchangeable & Non-Refundable Items & Brands
Received a non-returnable defective or damaged item? We're sorry to hear that! Please contact our Customer Service team and we will conduct a t...
Wed, 29 Sep, 2021 at 12:29 AM
How To Self Return With QR Code
ZALORA offers free and easy exchanges and refunds/returns – no questions asked! Ensure your item is not in the Non-Exchangeable & Non-Refundable Item...
Wed, 24 Jan, 2024 at 4:41 PM
Return Drop Off Locations
Unsure of where to drop off your parcel after submitting your return request? No worries - we've got you covered!    Kindly note that not all branches...
Mon, 11 Dec, 2023 at 1:16 PM
Return Pick Up
Tue, 27 Jun, 2023 at 4:15 PM
Returns Tracking
Thu, 6 Apr, 2023 at 8:15 AM
How To Consolidate Your Return Items
Thu, 21 Oct, 2021 at 11:49 PM