All Topics

HK-General Enquiries (3)

General Enquiries (7)

• Account Verification
• Product Authenticity
• SKU Codes

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Rewards Programmes (2)

• Sell with Zalora
• 2024 11.11 Zalora Cashback Bonanza

Ratings & Reviews (1)

• Ratings & Reviews

HK-Orders (2)

How to Order (3)

• Creating an Account
• How to Place an Order
• Wishlist & Item Reservation

Managing Orders (6)

• Order Confirmation
• ZALORA Sales Invoice
• Amend Order Details

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HK-Delivery & Shipping Fees (4)

Delivery & Shipping Fees (4)

• Delivery Related Inquiry
• Shipping Fee Policy
• Number of Packages in Delivery

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Delivery Requests (3)

• Missed Delivery
• Delivery Partners
• Special Delivery Request

Order Tracking (2)

• How to Track your Order
• Order Status Explanations

Self Pick Up Options (3)

• Pick Up At S.F. Store
• Pick Up At S.F. Parcel Locker
• Pick Up At Convenience Store Or Service Point

HK-Exchange & Refund / Return (2)

Exchange & Refund/Return (7)

• How To Self Return With QR Code
• Return Pick Up
• Return Policy

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Other Enquiries (5)

• Exchange or Refund/Return Time Frame
• Missing Return Slip / Invoice
• Incorrect or Defective Item

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Cashback (1)

Cashback (5)

• Cashback Terms and Conditions
• What is Cashback? (For App Users)
• What is Cashback? (For Desktop Users)

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HK-Payments (2)

Payments (7)

• Payment Options
• Payment Security
• How To Save / Remove Your Credit / Debit Card

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Vouchers and Discounts (5)

• How to Use a Voucher Code
• Voucher Code Restrictions
• Brand Exclusions

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HK-Size Guide (4)

Size Help Guide (1)

• How Do I Find My Perfect Size?

For Tops & Dresses (2)

• Use The Size Conversion Chart
• Use The Product & Model Measurements

For Bottoms (2)

• Use The Size Conversion Chart
• Use The Product & Model Measurements

For Shoes (2)

• Use The Size Conversion Chart
• Use The Product Measurements

HK-Warranty & Repairs (2)

Warranty (3)

• Brands with Warranty
• Watch Warranty
• Luggage Warranty

Repairs (1)

• Servicing my items

HK - ZALORA VIP (2)

ZALORA VIP (3)

• Delivery Information
• More about ZALORA VIP
• Changes to ZALORA VIP (As of 1st April 2024)

ZALORA VIP PARTNERSHIP T&C (1)

• ZBFS 2025 VIP Acquisition Drive (HK) (the “Campaign”)

Luxury (1)

Luxury (7)

• Luxury Brands in ZALORA
• Luxury Products Information
• Luxury Fulfillment

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HK-Contact Us (1)

Contact Details (4)

• Customer Service
• Media and Public Relations
• Partnerships

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