Cashback 5

• Cashback Terms and Conditions
• What is Cashback? (For App Users)
• What is Cashback? (For Desktop Users)
• What is Cashback? (For Mobile Web Users)
• Maximum Cashback Earned Limit

COVID-19 Updates 0

General Enquiries 11

• ZALORA BFCM SALE 2023: TOP SPENDER CONTEST
• Account Verification
• Product Authenticity
• SKU Codes
• Amending Newsletter Subscription

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Rewards Programmes 1

• Sell with Zalora

Ratings & Reviews 1

• Ratings & Reviews

How to Order 3

• Creating an Account
• How to Place an Order
• Wishlist & Item Reservation

Managing Orders 6

• Order Confirmation
• e-Invoice
• Amend Order Details
• Cancel An Order
• Out of Stock Items

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Payments 6

• Payment Options
• Payment Security
• How To Save / Remove Your Credit / Debit Card
• AlipayHK
• Can I Repay For Orders If Payment Did Not Go Through? (IOS and Android Only)

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Vouchers and Discounts 5

• How to Use a Voucher Code
• Voucher Code Restrictions
• Brand Exclusions
• Unable To Use Voucher Code
• How Is The Discount Value Being Applied To My Shopping

Delivery & Shipping Fees 6

• Delivery Times
• Express Shipping
• Shipping Fee Policy
• Number of Packages in Delivery
• International Delivery

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Delivery Requests 3

• Missed Delivery
• Delivery Partners
• Special Delivery Request

Order Tracking 2

• How to Track your Order
• Order Status Explanations

Self Pick Up Options 3

• Pick Up At S.F. Store
• Pick Up At S.F. Parcel Locker
• Pick Up At Convenience Store Or Service Point

Exchange & Refund/Return 7

• Return Policy
• Non-Exchangeable & Non-Refundable Items & Brands
• How To Self Return With QR Code
• Return Drop Off Locations
• Return Pick Up

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Other Enquiries 4

• Exchange or Refund/Return Time Frame
• Missing Return Slip / Invoice
• Incorrect or Defective Item
• Received A Refund Without Requesting For One?

Sizing Help Guide 0

Women's Sizing Guide 0

Men's Sizing Guide 0

Size Help Guide 1

• How Do I Find My Perfect Size?

For Tops & Dresses 2

• Use The Size Conversion Chart
• Use The Product & Model Measurements

For Bottoms 2

• Use The Size Conversion Chart
• Use The Product & Model Measurements

For Shoes 2

• Use The Size Conversion Chart
• Use The Product Measurements

Warranty 3

• Brands with Warranty
• Watch Warranty
• Luggage Warranty

Repairs 1

• Servicing my items

Luxury 7

• Luxury Brands in ZALORA
• Luxury Products Information
• Luxury Fulfillment
• Luxury Packaging
• Warranty for Luxury

See all 7 articles

Contact Details 4

• Customer Service
• Media and Public Relations
• Partnerships
• Careers

ZALORA VIP 2

• Delivery Information
• More about ZALORA VIP

ZALORA VIP PARTNERSHIP T&C 2

• ESD Life: 5% off on purchase of health check services (no min. spend, exclude vaccine service)
• Coca Cola eShop: HK$100 discount with minimun purchase HK$399

[Internal] Forethought Chatbot (EN) 11

Internal Forethought Chatbot (ZH) 11