Other Enquiries

Exchange or Refund/Return Time Frame
Wed, 4 Nov, 2020 at 11:07 AM
Missing Return Slip / Invoice
To save the environment - 1,000 trees a year to be exact, ZALORA has stopped printing invoices / return slips for items SOLD BY ZALORA since Sep 2017. ...
Wed, 18 Nov, 2020 at 10:54 AM
Incorrect or Defective Item
Oops, this is mightily embarrassing. We are very sorry and we would like to make it up to you! Please drop us an email at HERE with the following details: ...
Wed, 29 Jul, 2020 at 1:03 PM
How Is The Discount Value Being Applied To My Shopping
In the event you receive one of our marketing vouchers with an Absolute Value discount, the discount is typically apportioned among the items in your cart, ...
Mon, 27 Jul, 2020 at 4:54 PM