We sincerely apologize for any inconvenience this may have caused you. At ZALORA, we strive to cater to your request to the best of our abilities. However, under certain circumstances, we may need to refund your item's paid price amount instead.

Prior to the refund being processed, you may have received an e-mail from us explaining the situation.

Highlighted below are certain instances as to why this may have occurred:

• The item you ordered / requested an exchange for was out of stock

• The item you ordered / requested an exchange for was defective

• The item you ordered was unable to be fulfilled by the Seller in time

Should you have any queries, kindly reach out to our friendly Customer Service Team here!