Missing Return Slip / Invoice

To save the environment - 1,000 trees a year to be exact, ZALORA has stopped printing invoices / return slips for items SOLD BY ZALORA since Sep 2017.

Don't be surprise when you receive your first order with us! Invoices / return slips are no longer needed for returns, except for Seller items.

Click HERE to learn about how to submit an ONLINE exchange/return request!

Read on to find out where to download your e-invoice on your desktop device!


Tax invoices can be categorised by containing items either sold by:

  • Sellers 
  • ZALORA or any of ZALORA's external suppliers


For Sold by Seller items

  1. For return / exchange, please fill in an online request HERE
  2. You must include the Seller invoice in your return parcel when you're returning Seller items, if your invoice is missing:
  • You may request a copy of Seller invoice from our friendly Customer Service Team HERE; OR
  • Insert a slip in your return package indicating your 9-digit order number to ensure our return team is able to identify your order and process the refund

Please note that:

  • Exchange is not available for Sold by Seller items
  • We do not accept returns for Non-returnable item

For items sold by ZALORA or ZALORA's external suppliers

  1. For return / exchange, please fill in an online request HERE
  2. No invoice is required in your return parcel when you're returning items sold by ZALORA
  3. You may download a copy of your e-invoice via Desktop by following 2 simple steps!
    1. Go to 'My Account' > 'Orders & Tracking' > find the order number you want and click on 'View/edit order'.

    2. Download your e-invoice by clicking on 'PRINT INVOICE'. Please note that this feature is only available for items that have been shipped and may download multiple files depending on the number of packages in your order.

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