Don't be surprised when you receive your first order with us! Invoice/return slips are no longer needed for returns, except for Seller items.
Tax invoice can be categorized by containing items either sold by:
- Sellers
- ZALORA or any ZALORA's external suppliers
1. For Sold by Seller items
- Please submit your return request
- You must include the Seller invoice in your return parcel when you're returning Seller items, if your invoice is missing:
- You may request a copy of Seller invoice from our friendly Customer Service team or
- Insert a slip in your return package indicating your 9 digits order number to ensure our return team is able to identify your order and process the refund.
Important:
- Exchange is available for items sold by ZALORA and selected Sellers.
- We do not accept returns for non-returnable item
2. For Sold by ZALORA or ZALORA's external supplier items
- Please ensure you have submitted the return request.
- No invoice is required in your return parcel when you're returning items sold by ZALORA.
- You may download a copy of your e-invoice via App or Desktop by following these 2 simple steps:
- Go to "My account" > "Orders and Tracking" > find the order number you want and click on "view/edit order"
- Download your e-invoice by clicking on "Print e-invoice"