As warranty instructions and procedures may differ across brands, please refer to the respective brand/company’s website for detailed information. The general warranty for luggage are as follows:
1. Luggages are provided with a warranty for a period as mentioned on the warranty card, starting from the date of purchase by the first purchaser or gift recipient.
2. Warranty for luggage covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water and normal wear and tear or transport damage (by airlines for example).
3. If a warranty is global, you may have your product repaired at any Service Center in the world. However, please be informed that the cost of getting the product to any such Service Center including but not limited to, the cost of packaging, shipping and applicable taxes, will be solely borne by the customer.
4. For warranty service at a Service Center, please present the duly completed warranty certificate or the original receipt of purchase (ZALORA Invoice*). In general, if the warranty applies to the problem of your luggage, you will be notified as to whether the product will be repaired or replaced. Any such repair or replacement are generally at the expense of the company, including any costs required to return the repaired or replacement product to you.
*You may click HERE to learn more about retrieving your e-invoice