Delivery Related Inquiry

We offer several delivery options, including standard delivery, express delivery, and same-day delivery, depending on your location and order. You can choose your preferred delivery method at checkout to check the applicable shipment option.

As items may be sourced from different places, Sellers and shipment type, the delivery times may vary. While shopping on both the ZALORA app and desktop, look out for the delivery lead time on the product description page under "Deliver to".

You can input your shipping address postcode in any product description page to view the delivery time frame to your area.

If you have already placed your order but are unsure of how to check the delivery promise, you can check on the:

• Delivery lead time on the order confirmation or order shipped e-mail we have sent you instead
• The date shown under "Orders" (then click on the item) in your ZALORA account only on the ZALORA app and only once the item is shipped.

Yes - You are able to see the order status on the can track your order status on each of your items by going to Account > Order and click the preferable item. 

Once your items have been shipped by the courier, you will be able to see the track button on the top right of each product. 

If your order has not arrived within the expected delivery time, please contact our friendly Customer Service team. They can assist you in tracking your order and resolving any issues related to the delivery.

Delivery charges depend on your order total and the delivery method selected. You will be able to see the exact delivery charge at checkout before confirming your order. Do lookout on our promotional campaign for a free shipping fee discount!

Unfortunately, once your order has been confirmed, you cannot change the delivery address. However, you are able to amend your delivery details at the checkout page under delivery address details to change or add a new address before you make your purchase.

Once your order has been shipped, you will receive an “Order shipped” email stating your delivery information such as tracking number and order details. 

You can also check your order status by going to Account > Order.

Unfortunately, we do not offer an option to choose a specific delivery time. However, you can select express or same-day delivery if available, which can expedite the delivery process. 

Once your order has been shipped, you are not able to modify the order details as the order has already been handed over to the courier for the shipment process. We encourage you to check upon placing an order to avoid any cancellation.