Order Status Explanations

In the process of delivering your item to you, your package goes through a series of stages. Here's a quick guide to easily decode the delivery statuses you see when tracking your order.


STATUS — MEANING


Verification pending — Order is getting confirmed at our warehouse

Order Verified — Order is getting picked and packed

Shipped — Order has been scheduled for delivery

Delivered — Order has been delivered to you!

Refund Being Processed — We have received your parcel back at our warehouse and are in the midst of preparing your refund

Refunded — ZALORA has processed your refund to your original payment method

Order Closed — Order is no longer valid for refund or exchange