In the process of delivering your item to you, your package goes through a series of stages. Here's a quick guide to easily decode the delivery statuses you see when tracking your order.

STATUS                                              MEANING   

Verification pending

Order is getting confirmed at our warehouse 


Order is getting picked and packed


Order has been scheduled for delivery


Order has been delivered to you!

Refund Being Processed

We have received your parcel back at our warehouse and are in the midst of preparing your refund


ZALORA has processed your refund to your original payment method

Order Closed

Order is no longer valid for refund or exchange