In the process of delivering your item to you, your package goes through a series of stages. Here's a quick guide to easily decode the delivery statuses you see when tracking your order.

STATUS                                              MEANING   

Verification pending

Order is getting confirmed at our warehouse 

Order VERIFIED

Order is getting picked and packed

Shipped

Order has been scheduled for delivery

Delivered

Order has been delivered to you!

Refund Being Processed

We have received your parcel back at our warehouse and are in the midst of preparing your refund

Refunded 

ZALORA has processed your refund to your original payment method

Order Closed

Order is no longer valid for refund or exchange