One of the great things about shopping on ZALORA is that we offer you a diverse selection of payment options! 

 

Purchase your orders using any of the following payment methods:

  • Cash on Delivery
  • Credit Cards
  • Paypal
  • Wallet Credit/Store Credit
  • Google Pay

 

Cash on Delivery


- Except in a limited number of restricted or outlying locations
- NOT applicable for orders over HK$5,000
- NOT applicable for items Sold by Taiwanese Seller brands
- NOT applicable for Convenience Stores & Lockers addresses
- NOT applicable for items Sold by Revolve, Pomelo, or Singaporean Seller brands

- Please note that our couriers may collect the amount rounded to the closest Hong Kong Dollar


 

Credit Cards


We accept Visa, MasterCard and American Express. We also support JCB and UnionPay however Debit Card is not available for Union Pay. 

**There are a few local banks which may charge a small transaction fee (around 0.8%~1%). It is a cross-border fee charged by the card issuing bank as our credit card transaction is processed by overseas acquirer.


 

Paypal


PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. For more information visit About Paypal.


 

Wallet Credit/Store Credit


'My Wallet' is a feature on ZALORA that allows you to accumulate store credits that can be used to pay for your ZALORA purchases. Your Wallet balance will be shown on the Account tab once you are logged in. There is three years expiry for your store credit. Please contact us if your wallet expired. You can also track your transaction history and credit validity period. 




For information on your Store Credit history, simply click on 'Wallet'.


 

 



Purchase your orders using any of the following payment methods:

  

  • Cash on Delivery
  • Credit Cards
  • Paypal
  • Wallet Credit/Store Credit
  • Google Pay


Cash on Delivery


- Except in a limited number of restricted or outlying locations
- NOT applicable for orders over HK$5,000
- NOT applicable for items Sold by Taiwanese Seller brands
- NOT applicable for Convenience Stores & Lockers addresses
- NOT applicable for e-Gift Card - NOT applicable for items Sold by Revolve, Pomelo, or Singaporean Seller brands

- Please note that our couriers may collect the amount rounded to the closest Hong Kong Dollar

 


Credit Cards


We accept Visa, MasterCard and American Express. We also support JCB and UnionPay however Debit Card is not available for Union Pay. 


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**There are a few local banks which may charge a small transaction fee (around 0.8%~1%). It is a cross-border fee charged by the card issuing bank as our credit card transaction is processed by overseas acquirer.

 


Paypal


PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. For more information visit About Paypal.


 

Wallet Credit/Store Credit


'My Wallet' is a feature on ZALORA that allows you to accumulate store credits that can be used to pay for your ZALORA purchases. Your Wallet balance will be shown on the Account tab once you are logged in. There is three years expiry for your wallet credit. Please contact us if your wallet expired. You can also track your transaction history and credit validity period. 


As our valued customer, you have three years from the date of disbursement of Wallet Credit to use them. If left unused past the three-year expiration date, they will automatically be removed from your account. So don't forget to use them! You can view your store credit details and exact expiration date in a table under My Wallet.

Wallet credits are issued in the following scenarios:

  1. Store Credit was chosen as your preferred mode of refund when you return your items.
  2. E-Gift card was purchased and you added the code into My Wallet.
  3. Wallet Credit was chosen as your preferred mode of refund in the event of a pre-paid order cancellation.
  4. Any refunded store credit that is used on a new order, can only be refunded as store credit.


Any balance of store credits will automatically be applied on your next purchase at check out.



Google Pay


Google Pay is the fast, simple way to pay on sites using the cards saved to your Google Account. It protects your payment info with multiple layers of security and makes it easy to send money, store tickets, or cash in on rewards – all from one convenient place. Click here to learn more.


*Google Pay is only available on website/mobile web