AlipayHK

1. How does Alipay HK works?

At checkout, select Alipay as your preferred payment method:

For new Alipay HK users: Be sure to register an account on Alipay HK and provide the necessary payment details before completing your purchase, Click here to find out how.
For existing Alipay HK users: Follow the instructions outlined at checkout under Question's 5 below.
For desktop users: please scan the Alipay QR code using youe Alipay HK app upon checkout.

2. What are the spending limits using Alipay HK?

Maximum spending limit depends on your Alipay HK account and the payment method that you selected on Alipay HK

Maximum Spending Limit		Alipay HK Account Type
Maximum Spending Limit		Unverified	Intermediate	Advance
Payment Method	Balance	HKD 3,000 oer transaction, HKD 25,000 per annum	HKD 5,000 per transaction, HKD 100,000 oer annum	No maximum spending limit
	Bank Account (PPS payment)	N/A	Up to HKD 10,000 per transaction*	Up to HKD 20,000 per transaction*
	Credit Card	Subject to individual credit's card available limit

*limits may and are subject to AlipayHK's discretion. For more details, please refer to Alipay HK FAQ

Transaction limit refers to the maximum amount you can spend per order.
Annual limit is the total amount transacted with your AlipayHK account during the year.

3. Can I return my order if I choose to pay using Alipay HK?

Yes, you can! You will only be refunded back to your Alipay HK, as outlined below, based on your chosen Alipay HK payment method. Be sure that the item you purchased is returnable/exchangeable and adheres to our return policy as outlined here.

Want to find out if your item is returnable/exchangeable? Click here.

Log in to your ZALORA account. Hover over the "My Account" icon and click "My Store Credit"
Remove your card. Scroll down to the "Your Cards" section.
Click the trash icon next to the card you wish to delete.

4. How do I make a payment?

Step 1: Once you have selected your desired item, be sure to select your prefer size (if applicable), before adding it to your bag, and proceeding to checkout.
Step 2: Select your delivery address, then proceed to select Alipay HK as your payment method, and click "Place Orde". You will be required to login for the first time when you use Alipay HK. Proceed to login your Alipay account.
Step 3 : The summary of your total payment will be shown before you choose "Pay Now".
Step 4: You will be required to key in your 6 digit password every time when you purchase via Alipay HK. After keying in your 6 digit password, you will be directed to be summary of your amount paid.
Step 5: Once your payment is approved, you may continue to go back to ZALORA page by clicking "continue".